Principal Delivery Manager

Salary: competitive depending upon experience + benefits

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:
Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value!

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.

Who we are looking for:
A politically tuned, programme delivery wizard who can establish and control several streams of work across multi-year engagements; balancing the needs of each work stream against the programme objectives and stakeholder needs. You’ll be responsible for running your programme and project teams and reporting into the Delivery Director and the operational board on programme status. 

All backgrounds will always be considered and experience here is far more important, we’re really open to Programme Managers that have a solid transferable background looking to deliver a mix of well governed Business Transformation, Dynamics 365 delivery, Bespoke Development projects and programmes, with a blend of agile and waterfall approaches as appropriate. We’re looking for someone that will take responsibility for their programmes, as well as rescue and turnaround projects that have hit a roadblock (it happens occasionally!) 

This is also a line management position with responsibility for the pastoral care and career development of a small number of our amazing Delivery Managers and Scrum Masters.

Required Experience: 
•    Creating and maintaining the environment in which the programme will succeed
•    Making sure programmes, workstreams and projects are delivered beyond expectations
•    Managing short- and long-term objectives and ensuring programmes track against these milestones. 
•    Establishing and operating governance structures within programmes to ensure effective decision making and robust assurance. 
•    Engaging with and managing senior stakeholders both within our clients and Kerv Digital, constantly looking to head off issues before the occur whilst managing stakeholder expectations.
•    Reporting programme status to the Kerv Digital operations board and the client. 
•    Meeting customers, listening carefully and understanding their business 
•    Working with on/off-shore development/implementation teams 
•    Managing programme and project cost and time tracking 
•    Identifying and delivering change control and upsell 
•    Wrestling detailed requirements and designs into an implementable plan 
•    Managing an agile development process, directly and indirectly through our delivery managers and scrum masters 
•    Line management of a small team 
•    Ability to step into a project that needs to be reset, working with the stakeholders and the project team to turn things around 

We’re also looking for people that fit how we work, which is something like; 
•    Happiest working under their own direction, but fully supported when needed 
•    An obvious attention to detail, we want you to obsess about the little things! 
•    An escalation handler, able to achieve win-win outcomes by utilising the skills across the team 
•    Ability to work effectively with remote teams in India 
•    Ability to work flexibly to deliver on-time to tight timescales

What we can do for you:
We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:  

•    Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. 

•    Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – that’s in large part because we’re privately owned by those that work day-to-day in the business, and the company was started specifically to find a way for people to take more enjoyment from their work. 

•    Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. 

•    Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

•    Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build future.

Don’t take our word for it though, check out our impartial Glass Door reviews

More on equality:
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

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