Functional Consultant – Field Service 

Salary: competitive depending upon experience + benefits 

Where the job is based: Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ 

Who we are:

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! 

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. 

People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. 

Required Skills:  

• In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. 

• Excellent written communication skills to understand and playback requirements and convey solution design concepts to customers and peers. 

• A strong desire to help customers realise the benefit of their investment and understand the art of the possible.  

• Be an awesome team player as the conduit between the customer, business analysts, solution architects, developers and quality assurance.   

• Hands-on Dynamics 365 Customer Engagement customisation and configuration 

• Understand which technology to use, and why, including when to use Pro-Code vs Low Code/No Code solutions.  

• Microsoft certifications, e.g. multiple MCPs or an MCSE 

• Understanding the Microsoft Dynamics product portfolio and its licensing 

Responsibilities: 

You’ll probably need to demonstrate at least some experience with; 

• Understanding the capabilities (and limitations) provided by Dynamics 365 CE out of the box, from form design to solution management 

• Requirements gathering, writing and evolution through business process identification, analysis and re-engineering 

• Functional analysis including effective business architecture and appreciation of the cyclical approach to solution identification 

• Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles.  

• Building Proof of Concepts to demonstrate and articulate solution designs.  

• Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office 

• Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing 

• Creating clear and effective documentation across multiple channels 

• Understanding the capabilities available using out of the box connectors and integrations in the Microsoft Business Systems platform 

• Using a hands-on approach to ensuring timescales are met 

• Training end users and admins in the use of Dynamics 365 CE and linked systems (such as Power BI, Power Apps, Flow) 

• Environment setup and configuration 

• Other tasks as reasonably requested  

Desirable Skills: 

Candidates are expected to have some of the following skills; 

• Experience of Customer Insights Journeys is desirable 

• Any experience with MSE or other Dynamics ecosystem technologies 

• Canvas Apps, Low Code, Automation, Power FX 

• Agile development methodologies, esp. Scrum 

• Knowledge of how development in C# and JS is used to extend CRM 

• Office 365 Management, esp. Exchange and SharePoint/365 Groups 

• Office 365 portfolio implementation inc. AzureAD 

• Appreciation of Source control, esp. GIT and branching. 

We’re also looking for people that fit how we work, which is something like;  

• happiest working under their own direction, but fully supported when needed  

• an obvious attention to detail, we want you to obsess about the little things! 

• ability to identify and pick up new processes and software platforms quickly 

• ability to work effectively with remote teams in both in the UK and India  

• ability to work flexibly to deliver on-time to tight timescales  

What we can do for you: 

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:   

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.  

Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – and the company was started specifically to find a way for people to take more enjoyment from their work.  

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.  

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. 

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.