Senior Account Manager

Birmingham, England, United Kingdom | Kerv Connect | Full-time

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About Us

Kerv is a purpose-led cloud and digital transformation services company with a mission to use the power of technology for the good of our people, our customers, our society and our planet. 

Our unique go-to-market strategy offers a suite of cloud-led enterprise software applications, consulting services, cloud networking, information security, software development, data and AI – delivered via specialist technology practices; preserving deep sector and technology expertise, working together for complex transformational projects. 

Partnering with global technology leaders, we provide digital transformation services for mid-market and enterprise customers in key industry verticals, including financial services, retail, not-for-profit and the public sector.

About the Role

A dynamic and results-driven Account Manager who thrives on achieving targets (new business, contract renewals & where possible new logos) whilst embracing our core values. To not only excel in meeting and exceeding sales goals, but also contribute to a positive, collaborative team culture, ensuring that every customer engagement reflects our commitment to customers, integrity, and forward-thinking growth. This will be achieved through building strong relationships, whilst embodying values that prioritise teamwork, positivity, and doing the right thing.

Responsibilities

  • Develop and execute clear sales plans
    Meet and exceed targets, aligning strategies with customer needs and company goals.

  • Build and nurture strong relationships
    From technical, architecture, network teams through to CIO / CTO, fostering trust and collaboration with customers at all levels. Building the same relationships internally, across Service Delivery, Technical teams, fellow sales and wider Kerv.

  • Deliver excellence in customer presentations
    Understanding customer specific needs and challenges, shaping your message to offer tailored, value- driven solutions whilst aligning with Kerv Connect in-house services, solutions and skills.

  • Stay ahead of industry trends
    Demonstrating a commitment to continuous learning and sharing insights on technology advancements that could impact clients’ businesses. This may take the form of QBR and technical road-map sessions.

  • Achieve and surpass sales targets
    Consistently delivering against KPIs while contributing to a culture of positivity, teamwork, and doing the right thing.

  • Lead and execute major deals, coordinating resources across multiple internal teams and stakeholders to deliver seamless, high-impact solutions for customers.

  • Understand and engage with customer roadmaps, budgets, and business priorities
    Ensuring that solutions align with their strategic and financial objectives whilst being sentient to Kerv Connect in-house solutions and capabilities

  • Effectively manage and grow the sales pipeline
    Ensuring that opportunities are tracked, advanced, and converted to successful deals in line with targets.

  • Meticulous CRM management
    Ensuring high quality, accurate data that support sales reporting & forecasting.

  • Holistic Account Management. Act as the key account manager for large enterprise customers, working with multiple stakeholders both internally and externally. Develop new opportunities while maintaining a customer-first mindset, building future, ensuring long-term satisfaction and continued success.

  • Develop New Customer Logos
    Opportunity to develop new leads, from the initial introduction and qualification phase through to presenting solutions and winning new clients.

  • Promote the Kerv Group
    Understand the propositions of our six practices and articulate the broader Kerv story to customers. As their Account Manager, identify opportunities where other practices’ services can add value, promoting cross-practice solutions when it makes sense to support customer success.

  • Live our company values
    Embodying a “team is everything” mindset, spreading good vibes in every interaction, and thinking “customer first” and “Build future” in every decision.

Your Knowledge and Experience

  • Track Record in Managing Large Enterprise Accounts
    Proven ability to manage large enterprise accounts (1000+ employees and £250 million+ turnover) with multiple stakeholders

  • Proven Track Record of Major Sales Success
    Demonstrated success in identifying, developing, and closing significant sales opportunities exceeding £500k+ in revenue. Average deal size expectation: £50k+

  • Industry Experience in Networks and/or Network Security Services – 5 years+ in Account management role for Large Enterprise

  • Consultative Sales Approach
    Demonstrates a consultative and solutions-oriented sales style, building trusted partnerships by understanding customer needs and aligning pre-defined solutions with business objectives.

  • Highly Skilled Negotiator who achieves win-win outcomes

  • Expertise in aligning Technical Solutions to Business requirements

  • Strong Commercial Awareness & Business Acumen

  • In-depth Understanding of Sales Processes

    Comprehensive knowledge of the sales lifecycle, from prospecting and qualification through to

    closing, with the ability to manage complex sales processes.

  • Networking & Communication Skills
    From technical stakeholders to C-level executives. Skilled at communicating complex ideas simply and effectively.

  • Strong Problem-Solving Abilities – working independently and as part of a team

  • Self-Starter who enjoys being part of a team

    Highly motivated, with the ability to take initiative with minimal supervision, while consistently delivering results

You will live the Kerv values:

·       Team is everything

·       Think Customer-first

·       Build Future

·       Spread good vibes

·       Do the right thing

 

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. 

We recognise that great candidates may come with a range of experiences and skills that aren’t always captured in traditional job descriptions. 

We believe in fostering diversity of thought and background, and we welcome applications from everyone, regardless of race, gender, identity, or background. 

Your unique perspective, skills, and experiences could make you a great fit, even if you don’t check every box.

If you’re excited about this opportunity and believe you have the skills to contribute, we’d love to hear from you.

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