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, , | Kerv Transform | Full-time
About Us
Launched in July 2020, the Kerv Group is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger of five highly successful organisations.
One of those orgaisations is Transform who provide innovative infrastructure solutions and managed services. If you join us you will be part of a company that is growing quickly in areas that are a focus for every business across the globe. We are proud of the frank and honest relationships we have with our clients and our continued ability to deliver what we say we will do.
About the Role
This is an exciting opportunity to join our energetic, dynamic and driven team focused on improving user performance, mitigating risk and increasing business agility.
Working directly under the Support Team Leader you will be responsible for dealing with technical support requests from the client, the public, liaising with other engineers and assisting with the maintenance of our client’s infratsructure.
The position will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment.
There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables, therefore we require engineers who are willing to be flexible in this respect (remuneration is given for all out of hours work).
Your Part to Play
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Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. There will be daily local travel to local sites
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This role requires your attendance on the client site(s) supporting customers accessing IT services.
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Helping customers solve technical issues with their computers (hardware and software)
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Liaising directly with end users to resolve any problems, as directed by the Support Team Leader
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Logging technical support requests over the telephone, face to face or by email
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Using remote control tools and technologies to assist end users’ as required
- Documenting systems and procedures as implemented for and on behalf of our customers
All About You
The position is very much customer facing and customer service skills and good communication skills are essential together with helpdesk experience.
Your technical competence will ideally include the following technologies that the support team cover:
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Azure Cloud – including Intune and autopilot
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Microsoft Hyper-V
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Microsoft OS (2012/2016/W7/W8/W10) including associated hardware
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Microsoft Exchange and Office 365
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Server Hardware and Software
- Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, wifi solutions and network switches and cabling
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Cloud backup solutions
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IT peripherals
You must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career.
You will live the Kerv values ...
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Trust each other
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Care for the Customer
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Team is everything
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Spread good vibes
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